The Retrieval Infrastructure for AI-Powered Customer Support
ZeroEntropy gives developers the models and infrastructure to build accurate search and RAG over support data: help center articles, past tickets, internal runbooks, and product documentation. One API for both human-facing search and AI agent context.
Generic Retrieval Breaks on Support Data
Support content is repetitive, constantly updated, and spread across help centers, ticketing systems, Slack threads, and internal wikis. Off-the-shelf embeddings return stale or irrelevant results, and your agents and AI copilots lose trust fast.
End-to-end latency (embed + rerank). Made for live voice chats.
Than any API-based models.
“Significant latency and accuracy improvements when we switched our reranker to ZeroEntropy. Our AI agent now resolves tickets it used to escalate.”
“We tested every reranker on the market against our support corpus. ZeroEntropy won on accuracy, latency, and cost.”
“Our help center search went from keyword matching to actually understanding what customers are asking. Ticket deflection is up 30%.”
Retrieval That Resolves on First Contact
ZeroEntropy understands what customers actually mean — not just what they type — and surfaces the exact resolution from your knowledge base, product docs, or past tickets.
Ticket Deflection
Surface the right help article or past resolution before a ticket is created.
Agent Assist
Give support agents instant access to relevant runbooks, past tickets, and product docs.
AI Copilots
Feed AI agents the right context to draft accurate responses and resolve issues autonomously.
Knowledge Management
Keep internal and external knowledge bases searchable and up to date across teams.
Integrate ZeroEntropy in minutes. Models only, or end-to-end retrieval. Production-ready.
Access all models through a single, latency-optimized API, or through our partner providers.
# Create an API Key at https://dashboard.zeroentropy.dev
from zeroentropy import ZeroEntropy
zclient = ZeroEntropy()
response = zclient.models.rerank(
model="zerank-2",
query="What is Retrieval Augmented Generation?",
documents=[
"RAG combines retrieval with generation...",
],
)
for doc in response.results:
print(doc)
Deploy in your own cloud with dedicated infrastructure. Available on AWS Marketplace and Azure.
From security to scale, ZeroEntropy is built for the demands of production ready AI
SOC2 Type II
Audited controls for data security, availability, and confidentiality — verified annually.
HIPAA Compliant
BAA-ready infrastructure with encryption at rest and in transit for protected health data.
GDPR Compliant
Full data residency controls, right-to-deletion, and DPA agreements for EU customers.
CCPA Compliant
Consumer data rights honored with full transparency on collection, use, and deletion.
